Terms and Conditions

Last Updated: March 16, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, educational materials, textbooks, practice exam content, and related services provided by Next Level Certifications, LLC (“Company,” “we,” “our,” or “us”).

By accessing our website, purchasing materials, or using our services, you agree to be bound by these Terms.

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Next Level Certifications, LLC provides educational materials, textbooks, and exam preparation resources designed to help individuals prepare for professional licensing and regulatory examinations.

All materials are provided for educational and informational purposes only.

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Next Level Certifications, LLC is a private education provider and is not affiliated with, endorsed by, or sponsored by any government agency unless explicitly stated.

Any references to licensing agencies, regulatory bodies, or examinations are provided solely for educational purposes.

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Our textbooks, study materials, and practice exam questions are intended solely to assist users in preparing for licensing or certification examinations.

Use of our materials does not guarantee:

• Passing any licensing or certification exam  

• Receiving any professional license  

• Approval from any regulatory agency  

Nothing in our materials constitutes legal, professional, or regulatory advice.

Users are responsible for verifying all licensing requirements with the appropriate regulatory authority.

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Where required by law or regulation, educational materials or courses may require approval by a regulatory agency before being offered.

Nothing on this website shall be interpreted as a representation that any agency has approved a course or material unless explicitly stated.

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By placing an order through our website, you represent and agree that:

• You are authorized to make the purchase  

• All information provided is accurate and complete  

• You will comply with these Terms  

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or inventory issues.

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Physical materials such as textbooks are shipped to the address provided at checkout.

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or circumstances outside our control.

Customers are responsible for providing accurate shipping information.

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Orders may be cancelled for a full refund if the order has not yet shipped.

Once an order has shipped, it cannot be cancelled.

Cancellation requests must be submitted through our designated support contact.

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Due to the nature of educational materials and intellectual property products, all sales are final except in limited circumstances.

Refunds may be issued only in the following cases:

• Duplicate orders placed in error  

• Orders cancelled prior to shipment  

• Incorrect items shipped  

• Materials received damaged during delivery  

Refunds are not available after shipment except in the cases listed above.

Items are non-returnable unless they are damaged or incorrect.

Refund requests must be submitted within 7 days of delivery.

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All content provided through our website and materials—including textbooks, study guides, practice exam questions, graphics, software, and written content—is the property of Next Level Certifications, LLC or its licensors.

This content is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or redistribute our materials  

• Upload our materials to file-sharing platforms  

• Sell, resell, or distribute our materials  

• Use our materials to create competing products  

Use of our materials is limited to personal, non-commercial educational use.

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If user accounts are offered, you agree to:

• Maintain the confidentiality of your login credentials  

• Provide accurate registration information  

• Notify us immediately of any unauthorized access  

We reserve the right to suspend or terminate accounts that violate these Terms.

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To the maximum extent permitted by law, Next Level Certifications, LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of our materials  

• Inability to access our services  

• Examination results  

• Licensing or regulatory decisions  

Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim.

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All materials and services are provided on an “as-is” and “as available” basis.

We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or exam success.

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We reserve the right to modify, update, or discontinue any materials, services, or website features at any time without prior notice.

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These Terms shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

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If you have a complaint regarding our materials or services, you may contact us using the contact information provided on our website.

We will:

• Acknowledge receipt of the complaint within 2 business days  

• Review and investigate the issue  

• Provide a response within 10 business days  

If additional time is required, we will notify you accordingly.

We are committed to resolving complaints in good faith and in a timely manner.

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For questions, support requests, or complaints, please contact us through the contact information provided on our website.

Next Level Certifications, LLC